The Heard and the Heard-Nots: The Impact of Listening at Work

According to global research from The Workforce Institute at UKG, four in five employees feel that not all colleagues are heard equally, and one in three would rather quit than speak up about challenges and common concerns that keep them from performing their best.

Where have organizations dropped the ball? And which employees are most at risk of going unheard?

Employee listening extends well beyond annual engagement surveys. For high-performing organizations with a great employee experience, it’s a daily activity for people managers and executive leadership alike.

In this webinar replay, you will learn:

• Why the voice of the employee is central to an engaged workforce with a strong sense of belonging
• How to discover which employees do and do not feel heard today, and who wants to be heard more going forward
• How to develop strategies to create a culture of listening that supports retention and drives individual and organizational performance

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About the Speakers

Dr. Chris Mullen, PhD, SPHR, SHRM-SCP | Executive Director, Workforce Institute | UKG

Dr. Chris Mullen is the executive director of The Workforce Institute at UKG and a sought-after speaker, thought leader, and executive coach. His 15-year career as an HR practitioner and leader shaped his Ph.D. work in work-life negotiation.

In his role, Dr. Mullen leads the institute’s education and research initiatives, which focuses on empowering organizations with meaningful strategies to improve employee engagement by delivering a modern work experience. His insights have been featured in publications including Harvard Business Review, Forbes, The Wall Street Journal, Inc., MSNBC, and NBC News.

Erika Sandoval | Strategic Advisor, HCM Advisory Group | UKG

Erika Sandoval (she/ella) is part of the HCM Strategic Advisory team at UKG. She brings a strong background in DEI, HR, organizational and professional development, and facilitation and consulting. Erika is passionate about helping organizations through strategic and inclusive workplace initiatives to improve and enhance the employee experience in global workplace environments.

Having lived and worked in North America, South America, Europe and Asia, Erika has over a decade of experience in providing guidance in cross cultural complexities impacting organizations while driving business success. She also has experience in helping educational institutions, nonprofits and international NGOs elevate their people and the broader community.

Erika holds various DEI and training certificates; she received an MSc in Human Rights Law from the University of Birmingham in the UK and has an MA and BA. Outside of work, Erika is an active volunteer and mentor in various spaces that elevate and bring underrepresented voices to cultivate positive social change.