Customer Story

Real-Time Data Visibility Enables PVR Cinemas to Optimise Staffing While Realising Labour Savings

  • Optimised scheduling that helped cut labour costs with right people in right place at right time

  • Automated payroll processing to reduce processing time and eliminate manual errors

  • Built-in leave policies to effectively manage employee attendance and leave

UKG Optimizes Staffing and Drives Labour Savings for PVR

PVR Ltd. is a movie theatre chain in India — who is a market leader in terms of screen count. Since 1997, the brand has redefined the cinema industry and the way people watch movies in the country. The Company has, over the years, consistently added screens, both organically and inorganically — and currently operates across 846 screens in 176 cinemas in 71 cities in India and Sri Lanka with an aggregate seating capacity of approximately 1.82 lakhs seats.

Challenges

PVR Cinemas, India's largest film entertainment company, struggled with its manual workforce management processes as it expanded. Managers used spreadsheets to schedule cinema staff, having no visibility into employee availability and utilisation. HR staff gathered payroll information from cinema registers for the time-consuming, error-prone payroll process. Manually tracking employee attendance and absences provided no means of checking the information's accuracy. Manual processes didn't allow auditing of workforce data or real-time reporting for proactive workforce management.

Solutions

Using its automated UKG® workforce management solution, PVR Cinemas has real-time visibility into employee data to optimise scheduling, better manage labour costs, streamline payroll processing, and make informed management decisions.

Workforce Scheduler

  • Schedule thousands of employees across multiple locations and business functions
  • Align the right employees with the right skills at the right time at the right location

Workforce Timekeeper

  • Track, manage, and control employee time and attendance to reduce payroll inflation and manual errors
  • Minimise compliance risk by tracking complex compliance requirements

Workforce Absence Manager

  • Identify workers with attendance issues to improve workforce productivity
  • Gain visibility into trends and patterns with on-demand reporting to control absence costs
  • Get complete automation and enforcement of absence-related policies

“The most powerful result of the UKG Workforce Central suite is that the system has allowed us to tighten our policies and reduce excess costs due to its ability to properly track all time-related issues and produce real-time information.”

Sunil Kumar

Chief Human Resource Officer

Results

With visibility into scheduling information and real-time workforce data, PVR Cinema managers can see if a location is appropriately staffed, know employees' availability, and shift staff accordingly. Employees use solution self-service tools to check their schedules, timecards, and accrual balances at timeclocks or PCs, increasing their engagement. The solution's built-in leave policies and audit functionality show HR and management staff if policies are being followed and which employees have attendance issues. Automated workforce management — including payroll processing — has eliminated errors, streamlined processes, and delivered significant time, paper, and labour cost savings as PVR Cinemas focuses on continuing its growth."

70
%
reduction in per employee payroll costs
64
%
increase in hiring demand
52
%
decrease in time-to-identify hired candidates
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