One of the greatest challenges for brick-and-mortar retailers is the continuous management of their annual labour investment. After all, store wages are among a retailer’s largest operating expenses. Yet many retailers still struggle to control their substantial labour spend, which can result in major budget overruns and smaller profit margins. A formal, disciplined approach, backed by workforce analytics, provides the visibility needed to proactively manage store labour utilisation and costs. An effective labour performance management program helps retailers improve employee scheduling and absence management to better control their labour spend without compromising the customer experience.
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