Purpose-built for you
Consistent experts, always accountable
Smart tools, backed by real experience
A community that works with you
The level of support we’ve experienced with UKG is the exception in the marketplace and has been nothing short of amazing…The difference between UKG and our previous vendors was night and day. UKG views our relationship as a true partnership, giving us the confidence that we made the right decision and would be successful in hitting the ground running.
Frequently asked questions
What makes UKG’s customer experience different from other HCM providers?
Our personalised guidance and real-time intelligence do more than resolve issues — they help you achieve your goals. Because your success is our success. Made possible by the world’s largest collection of workforce insights, people-first AI, and a vibrant customer community. There every step of the way, from implementation to optimisation.
What can I expect during implementation and go-live?
Implementation shouldn’t feel like a black box. From day one, you’ll have a clear plan, a dedicated team, and role-based training that makes go-live predictable and stress-free. After you’re live, our support crew and customer success teams take over, ensuring you’re supported and confident moving forward.
How does UKG provide support in real time?
You can reach our experts any time, day or night. And with intelligence built into our tools, many issues are resolved before they become problems. Real people plus real-time insights mean you’re never left waiting.
Does UKG offer industry-specific support and advice?
Yes. Our customer success teams and advisers bring deep experience in your industry. They understand your compliance requirements, workforce challenges, and business goals — so the guidance you receive is relevant and practical.
How does UKG use AI in customer support?
Our people-first AI is designed to make life easier, not more complicated. It accelerates resolutions, automates routine tasks, and surfaces helpful insights — so both your team and ours can respond faster and more intelligently.
Let’s shape the future of work together.
Need answers, guidance, or a partner to help progress your plans? Whether you’re exploring solutions or need expert support, our team is ready to help you create better experiences for your people — front office to frontline.