UKG Dimensions Helps Iron Mountain Drive Workforce Agility and Engagement

Iron Mountain Incorporated (NYSE: IRM) is the global leader in innovative storage and information management services, storing and protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Founded in 1951 and trusted by more than 225,000 customers worldwide, Iron Mountain helps customers CLIMB HIGHER™ to transform their businesses. Through a range of services including digital transformation, data centers, secure records storage, information management, IT asset lifecycle management, secure destruction, and art storage and logistics, Iron Mountain helps businesses bring light to their dark data, enabling customers to unlock value and intelligence from their stored digital and physical assets at speed and with security, while helping them meet their environmental goals.

Challenges

Having a number of disparate, disconnected HR applications motivated Iron Mountain India to launch an initiative to transform their workforce management strategies across its operations in India.

Iron Mountain’s goal was to have a centralised solution that could simplify the entire spectrum of people, process, and technology from a workforce management perspective. In addition, Iron Mountain wanted to be sure the solution enabled:

• Unified solution for all employees – including remote, offsite and regular employees
• Seamless integration with existing business critical HR systems
• Access to real-time information
• Enhanced, accurate reporting

Solutions

One of the key objectives of implementing UKG Dimensions was to integrate workforce management with the other existing HR applications to get a single source of information on time and attendance, leave and accruals. Having multiple disconnected systems was not only hampering data visibility but was also impacting the overall user experience.

Integrating UKG Dimensions with the HR application stack has helped them now move forward with one consolidated system which has the same look and feel across the entire business. 
Not just that, with UKG Dimensions, employees working remotely could virtually punch in/out their attendance – without any hassles. 

With all the rules and policies configured in the application, payroll processing, identification of exceptions, calculation of overtime, etc. became easier and more efficient. UKG also provided the payroll output data file that included employee pay-related information such as days worked, days on leave, type of leave, overtime hours worked, etc. to their payroll application. Seamless movement of data across systems has not only helped improving HR/Payroll productivity but has also helped in reducing the overall payroll errors.

With the entire workforce management data now available on a centralised platform, automating the tracking and management of attendance and leave data has just been a breeze. The powerful visualisations and real-time analytics available in the solution has not only made the managers more confident that the attendance and leave data they have are timely, accurate, and relevant, but has also enabled them to make better decisions. 

“UKG Dimensions will provide us with the right balance of ease of use and rich insights needed to really transform our workforce management. It was important that the solution we chose can integrate with our internal systems and meets our IT standards. With our company policies and rules configured into UKG Dimensions, we expect that payroll processing and managing policies should now become easier and more efficient.”

Poornima Jaganath

Director of Finance

Results

Here are some key benefits Iron Mountain India achieved as a result of UKG Dimensions implementation and adoption in their organisation - 

• A single unified solution that manages the entire employee life cycle by seamlessly integrating with existing, business-critical HR applications 
• Streamlined attendance and leave information management for all employees and managers — including remote or offsite work locations – on any device (Time clock, mobile phone, tablet etc.)
• Automated timekeeping that ensures improved payroll accuracy
• Centralised reporting with powerful visualisations that helps actionable decision-making and effective operations management.